1. Introduction
Welcome to Neuron IQ's Privacy Policy. At Neuron IQ, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Our Commitment to You
We will always be transparent about the data we collect and how we use it. We will never sell your personal information to third parties. Your trust is our top priority.
2. Information We Collect
We collect several types of information from and about users of our website and services, including:
Personal Information
Information that identifies you as an individual, including:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username and password)
- Payment information (credit card details, billing address)
- Date of birth and demographic information
- Profile information and preferences
Usage and Technical Data
Information about how you use our website and services:
- IP address, browser type, and operating system
- Device information and unique identifiers
- Pages visited, time spent, and clickstream data
- Referring website and search terms used
- Cookies and similar tracking technologies
Communications Data
Information from your interactions with us:
- Customer support inquiries and correspondence
- Feedback, reviews, and survey responses
- Email communications and newsletter subscriptions
- Social media interactions and messages
3. How We Use Your Information
We use the information we collect for various purposes, including:
Primary Uses
- Provide Services: To deliver, maintain, and improve our products and services
- Process Transactions: To process payments and fulfill orders
- Customer Support: To respond to your inquiries and provide assistance
- Communication: To send you updates, newsletters, and marketing materials (with your consent)
- Personalization: To customize your experience and provide relevant content
- Security: To protect against fraud, unauthorized access, and security threats
- Legal Compliance: To comply with legal obligations and enforce our terms
- Analytics: To analyze usage patterns and improve our services
Marketing Communications
We may use your information to send you marketing communications about our products, services, and promotions. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
4. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
| Category | Description |
|---|---|
| Service Providers | Third-party vendors who help us operate our business (payment processors, hosting providers, analytics services) |
| Business Partners | Partners who provide complementary services or co-branded offerings |
| Legal Requirements | When required by law, court order, or government regulation |
| Business Transfers | In connection with a merger, acquisition, or sale of assets |
| Your Consent | With your explicit consent for specific purposes |
All third parties with whom we share your information are required to maintain the confidentiality and security of your personal information and are prohibited from using it for purposes other than those we specify.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Your Data Rights Include:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law.
7. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of data in transit using SSL/TLS protocols
- Encryption of sensitive data at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
- Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When determining the retention period, we consider:
- The nature and sensitivity of the information
- The purposes for which we process the information
- Legal and regulatory requirements
- Whether we can achieve our purposes through other means
9. Children's Privacy
Our services are not directed to children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information from our servers.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
If you are located outside the Netherlands and choose to provide information to us, we transfer your information to the Netherlands and process it there. By submitting your information, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or our privacy practices, we're here to help.